IronCladToolz

Oh no, something went wrong. Please check your network connection and try again.

Background image for section-1

IronClad Buyer Protection

IronCladToolz Buyer Protection allows you to report any issues within 3 days of delivery and our team will make sure you’re taken care of. We know that issues can sometimes occur—that’s where IronCladT Buyer Protection comes in.

Browse tools

Here’s how it works:

1. Contact IronCladToolz Support within 3 days of delivery

Please send a description of the issue with pictures of any damage and a repair estimate, if applicable.

2. We will reach out to the seller

We’ll review the sale, work with the seller, and let you know if anything else is needed to issue your refund.

3. We will notify you of next steps

Once we come to a conclusion with the seller we will notify you of the next steps.

What’s covered under the IronClad Buyer Protection?

To qualify for IronClad Buyer Protection, orders must be carried out directly through IronCladToolz—including the record of both payment and shipment—and issues must be reported within 3 days of the item being marked as delivered (or within 7 days of the anticipated delivery date if the item isn’t delivered).

You’re eligible for a refund if your tool is:

  • Declared lost by the carrier
  • Damaged in transit
  • Significantly different from how it was described
  • Part of a fraudulent order or scam

IronCladToolz orders that fall into the above categories and are reported within the return window are covered under IronClad Buyer Protection. Some sellers may accept returns after a longer period.

What isn’t covered under the IronClad Buyer Protection?

In general, here’s what isn’t covered. For a full list, see the IronCladToolz Purchase Protection terms and conditions.

  • Issues reported after 3 days from delivery (or after 7 days of the anticipated delivery date in the case of non-delivery) or you've approved the sale
  • Issues detailed in the description
  • Off-site transactions
  • Issues reported on forwarded or re-shipped packages

When you purchase from a seller who processes payments through PayPal: your order is protected by PayPal Protection rather than IronCladToolz Buyer Protection.