Refund and Return Policy

Effective Date: 4/1/2024

At IronCladToolz, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to assist you with our straightforward refund and return process.

How It Works

1. Contact IronCladToolz Support Within 7 Days of Delivery

• Time Frame: Reach out to us within 7 days of receiving your item.

• What to Provide:

  • A detailed description of the issue.
  • Photographs of any damage.
  • A repair estimate, if applicable.

• Contact Information:

  • Email: customers@ironcladtoolz.com
  • Phone: 620-899-4549

2. We Will Reach Out to the Seller

• Review Process:
  • We'll assess the sale and collaborate with the seller.
  • We'll inform you if any additional information is required to process your refund.

3. Notification of Next Steps

• Resolution:
  • After concluding discussions with the seller, we'll notify you of the outcome.
  • Timeline: Claims will be resolved within 30 days of receipt.

IronClad Buyer Protection Coverage

To be eligible for IronClad Buyer Protection, the following conditions must be met:

• Purchase Channel: Orders must be completed directly through IronCladToolz, including records of payment and shipment.
• Reporting Window: Issues must be reported within 7 days of the item being marked as delivered, or within 10 days of the anticipated delivery date if the item hasn't been delivered.

Eligible Refund Reasons

You are entitled to a refund if your tool meets any of the following criteria:

• Lost Shipment: Item declared lost by the carrier.
• Transit Damage: Item damaged during shipping.
• Misrepresentation: Item is significantly different from its description.
• Fraudulent Activity: Part of a fraudulent order or scam.

Note: Some sellers may accept returns beyond the standard return window; please refer to the individual seller's policies for more information.

Exclusions from IronClad Buyer Protection

The following situations are not covered under our Buyer Protection:

• Late Claims:
  • Issues reported after 7 days from delivery.
  • Issues reported after 10 days from the anticipated delivery date in cases of non-delivery.
• Situations where you have already approved the sale.
• Known Issues:
  • Problems that were clearly detailed in the item's description at the time of purchase.
• Off-Platform Transactions:
  • Purchases made outside of the IronCladToolz platform.
• Forwarded or Re-Shipped Packages:
  • Issues with items that have been forwarded or re-shipped to a different address.
• PayPal Transactions:
  • If you purchased from a seller who processes payments through PayPal, your order is protected by PayPal Protection, not IronCladToolz Buyer Protection.

For a comprehensive list of exclusions, please refer to the IronCladToolz Purchase Protection Terms and Conditions.

Additional Information

• Resolution Timeframe: All claims will be resolved within 30 days of being received.
• Communication: We will keep you informed throughout the process and notify you of any required actions or decisions.

Contact Us

If you have any questions or need assistance with a return or refund, please don't hesitate to contact our support team:

• Email: customers@ironcladtoolz.com
• Phone: 620-899-4549
• Customer Service Hours: Monday though Friday 9am - 5pm EST

Thank you for choosing IronCladToolz. We value your trust and are committed to ensuring a smooth and secure shopping experience.